They take your money, and you have no valid tickets. Thanks Vivid Seats. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Lots of filter options to narrow down events. I do expect a responce and an apology for this overcharge. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Thank you for sharing your feedback, Gregory. Dont EVER use vivid seats for any purchases. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. She knew exactly what I needed and arranged to have it. We are filing fraud with the bank and reporting to the bbb. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. This was an absolute nightmare. Order number [protected]. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Vivid Seats provides a "100% buyer guarantee." So what happened here? The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. He was very knowledgeable and courteous. Terrible customer service. Angel P helped me out. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Erika, we always want to leave a positive impression on our fans. With the plethora of ticket resell sites, this is one to avoid. Agreed! We could not access or find on Ticketmaster and vivid customer dis-service. When I go the tickets, I called the venue and was told they were not handicap. 3 for $533.58. I purchased tickets for the New Edition concert through Vivid Seats. I tried not to trip thinking I could sell them forward. What 4 Analyst Ratings Have To Say About Vivid Seats. Unsubscribe easily. Vivid Seats denies these . Original review: Feb. 9, 2023. The latest review was 2 months ago. Ticket resale limitations; prohibition; exception. We'll get you there. I then I received an electronic transfer notification which I followed through on. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. The third party did not send us the electronic tickets. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Looking for the best way to buy and sell mobile tickets? Reliable & Rewarding Tickets. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Group tickets DO NOT need to have electronic tickets. We apologize for the frustration you experienced. and go to stub hub and . A link has directed you to this review. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. We value your privacy. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. What I received were tickets in Section B, Row N, Seats 147 & 148. Phoney Company! I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Recent customer reviews are positive. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. 3 for $533.58. 1,560 talking about this. Here are 8 tips for writing great reviews. Marvin J was a great help to me in getting my tickets when n the website wasn't working. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Kept telling me same blurb about it was my fault, not his, no refund, etc. Conveniently buy and. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". I have knee issues so very kind to help so we don't walk far. I thought maybe that was the seller. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. We understand it's frustrating when events are postponed. Vivid Seats is famous for its courtesy calls. Couldnt cancel that ticket either. . We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Customer service told me they will not help me because I already accepted the tickets. Absolutely disgusting. Do not use Vividseats!! Who Sets the Price on Vivid Seats? Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. It asked how many tickets I wanted which I selected two. Called customer service and she said we have to fill out a form and wait. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. From over pricing. says they have a no refund policy unless the event is cancelled. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Beware. The email made a vague reference to covid 19 but no definite reason was given. I expect to pay the normal service fees, but not what you charged me for the tickets. Promised by 2/23. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Nothing arrived. I will never use vivid seats ever again. I do expect a responce and an apology for this overcharge. I had a great experience. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We paid about $500 for the tickets in total. Date of experience: 26 February 2023. We also ensure all reviews are published without moderation. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. I simply want a partial refund because I feel that is fair. Repeatedly asked to speak to manager and he refused. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. 100% buyer guarantee. He said I should post the tickets for sale. I was terrified that I would not receive my tickets. They refunded, but I am out 2 nights for the hotel. Full refund and apology for lack of ticket delivery. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. We launched @recap.email and legal webhooks. Vivid Seats ranks 27th among Tickets sites. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. We absolutely value your feedback and apologize for the stress this may have caused you. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Thank you. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Sometimes the choice seems insufficient to customers. These people are thieves and liars. They simply dont care. Vivid seats will not do anything. Click here to get notifications about new complaints of Vivid Seats. Leave the paper at home! Vivid seats are scammers. I had a purchase trouble on Vividseats. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints 5 Weeks later changed their policy!!! Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. I was charged $1, 053.00. The second time was one of my worst experiences trying to buy event tickets. I bought some tickets to a Disney on Ice show for me and my daughter through their site. We believe in full transparency, and strive to ensure our fans are informed. Its location on this page may change next time you visit. Call and ask what the service charge is before buying. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Is this your company? Total SCAM! The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. The support team was very friendly, knowledgeable about the event, and got me great seats. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. 2. bradsaid 1 yr. ago. After a couple days and a hour or two of being on hold I finally received my refund. These were sold from the originator which means there's no reason they couldn't have been refunded. Making sure our fans are able to attend their desired event through us is our top priority. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. They refused to issue a refund as they said the tickets were sent via email. I wish you didn't exist. WONDERFUL Young Man. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Very deceptive and unfair marketing. My experience is consistent with those reported on BBB. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Thank you, you have successfully subscribed to our newsletter! Paid over $300 to an event that was postponed minutes before it was scheduled. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Great service. Finally got my tickets and had a great time speaking to the very helpful gentleman. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. We do this to make sure each fan is able to choose tickets that are most accommodating to them. I would never have the paid this amount of money for average seats. Vivid Seats' email and phones were not responding to many numerous requests. Is SeatGeek Legit? Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. The site didn't show the total of $632.10 until after I purchased the tickets. Its not final unless I had the tickets available which I didnt. Long story short I never received the parking pass and had to pay in full at the gate. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. So I have no tickets and am out $600. Vivid refused a refund! They refuse to give refunds for anything. This is not what I paid for. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Dont use this site they are horrible. I did not get what I paid for. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Its not right that they say they have no control over the seller. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Vivid Seats has 450 employees. I usually stick to stubhub. How do I know I can trust these reviews about Vivid Seats? Absolute worst customer service ever. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Chicago Illinois I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. This Yelper's account has been closed. Our content is intended to be used for general information purposes only. Received a correct order confirmation but when the tickets came in they moved me to a different section. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. He was quick to answer my questions and quick to book my tickets. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. These were special seats, including dinner and first 2 rows on the dirt. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. I ordered premium tickets for the orchestra section. We paid $1,279.45 for these tickets. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Address: 111 N. Canal Street. The 21st was spent on the phone trying to aquire our tickets. ColPhorbin 1 yr. ago I will never ever purchase from Vivid seats again. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This comment was posted by a verified customer. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Most complaints are from ticket billing and delivery issues. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Desired outcome: you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. The issue was they didnt have the tickets, but had 2 close by. Desired outcome: On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. This changed due to Covid, but we did not get a refund because it was getting rescheduled. How is one supposed to know that xfer Piggyback means your tickets aren't together? Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Save. Spent all week leading up to the event trying to call only to get the worst support ever. Avoid purchasing thru Vivid at all cost. I purchased tickets well in advance and the tickets weren't cheap. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Her personality was fantastic and the whole experience was just perfect. And, I will never refer you to any of my friends and family. But, that won't happen with your company. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. The site is a fraud and they are aware. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. The person the ticket was for has since died. They won't refund me or get me two tickets together. We assure that you and your partner will be able to sit together. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Patient, reassuring, and kind -- why I will use this entity again! Full refund and apology for lack of ticket delivery. Customer identification can be provided if needed. He'll be heartbroken. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. BS. We lose as a result of your opportunistic business model. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Your transaction is secure, and you also get a full refund for canceled events. For 2 and now the event is selling them for 25$$$!!! Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Desired outcome: I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I paid for the first 15 rows. Thank you. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. I've had the same issue though my costs aren't that high. Get buying tips about Ticket Websites delivered to your inbox. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Desired outcome: He reassured me of any concerns I had and was very patient with me. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Ticket master from now on! So I recommend never buying anything from this place. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. SO basically, they lied in the e-mail, and lied that replacements were offered. Products used:Tickets for an upcoming football game. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. What are "Email Delivery" and "Instant Download" tickets? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Terrible customer service. Was not able to get in with those tickets I paid for. He was absolutely fantastic at his job. In this guide, I will be reviewing Vivid Seats in detail. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. I am very disappointed in not being able to attend the show. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. I never received my tickets but was charged for them. greenthumb47 , 2022-08-02. This review was chosen algorithmically as the most valued customer feedback. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Companies can ask for reviews via automatic invitations. Ticket Listing Information 9. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Takes no accountability for a time glitch that had us go to a show at the wrong time. It also assists sellers who have tickets and want to sell them safely. There were no humans to talk to to get my tickets before the event started. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Vivid Seats has not responded to my email. I was told that I should have known that by this note that was listed: xfer Piggyback. It is a safe and secure process. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. I purchased tickets through you company for the September 11, 2022 Rodeo. Got us a great deal on our tickets love this company. I called before the event and after. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team".
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