If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. This page includes protecting your privacy and information retention. Had to call a couple of weeks ago, and got a live person really quickly. and our If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. This is different in the phone environment. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. Open the Clipper app and select the card you want to set up for Auto-Reload. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Routes available between Seattle and Victoria. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. TDD/TTY: 711 or 800.735.2929. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Fares are based on distance traveled. 2023 Clipper Vacations. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Key Clipper information translated to Spanish. This means we couldnt process your payment for automatic reloading. Opens in new window. We do not accept cash, checks or debit cards requiring a PIN. 2020, Metropolitan Transportation Commission. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Please learn more about traveling with pets. After the end of the sales window, be prepared to pay your fares with cash value. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Please note that you cannot use your phone to unlock bikeshares. Ticket Central. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. So if your primary funding source is declined, your order will be charged to your backup card. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. 877.878.8883. You can use our automated phone service 24/7 to check balances and pass expiration dates. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Pre-Tax Transit Benefits. If you hear two beeps, your value is low. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Some purchasing limits applyas outlined on our sales page. Learn more about required travel documents. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Youth 5-18 years old get 50% off with a youth Clipper card. A: Your anger is warranted. TDD/TTY: 711 or 800.735.2929. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. What happens if I tag on, but I change my mind? When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Weekly and monthly passes are not available. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. What happens if my transit benefit order will exceed the $300 cash balance limit? When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. 4 yr. ago. The Victoria Clipper V vessel is a passenger-only ferry. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. You can order a card and value online but note we can only mail cards to domestic addresses. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. If you do not hear any beeps or see any lights, your card may be defective or damaged. New to Clipper? Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. You will still need to use your plastic Clipper card for this. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. To add value to your Clipper card, open your mobile wallet on your phone. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. 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Select "Transit card" and "Add Clipper card". We will automatically send a declined payment notice to the email address in your Clipper account. See the Apple Pay How-To page for more details. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Key Clipper information translated to Chinese. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Learn more about Clipper on your phone. We offer a variety of discounts as outlined here. 877.878.8883. Our terminal in Victoria is currently open 10:00am 5:00pm. What should I do if my card is lost or stolen? "It's overwhelmed our ability to process the applications." Use your Clipper card on all Bay Area transit systems, including Muni. I have loaded a lot of money on a clipper card through the website months ago. Indeed! They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Phone: (213)-204-2900. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Key Clipper information translated to Spanish. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Sign up for year-round getaways, special offers, and more. Call us 800-888-2535; Contact us; Enter search term: Go. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. A Station Agent can help direct you. If you want to change your class of seating, you will need to reach out to our Reservations team. Your 31-day pass becomes active the first time you use it to pay a fare. This is just another barrier to transit: an opaque payment system. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. I'd like to plan my visit to the Bay Area in advance. Hotel Package: Non-refundable within 4 days of travel date. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. When does the new 31-day pass become active? Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Visit clippercard.com and buy online. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. BART. Clipper card says still in progress . If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Use the same ticket when you exit. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Felonies may also prevent you from entering Canada. Both discount and regular Clipper cards can be ordered and managed online. Check Clipper News for holiday or modified hours. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Contact your programs administrator for instructions on replacing a card. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Youth/Senior Cards. The card reader at Caltrain stations. There is a 50 cent surcharge per trip for paper tickets. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Learn more about using Clipper on your phone. Please allow ample time in your schedule to check in required luggage. Phone. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Clipper is a regional transit card that can be used on all transit in the Bay Area. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Pay With Get Morning Report and other email newsletters. Privacy Policy. The correct fare will be automatically deducted. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. You can also add value through the Clipper app. It currently shows I have the amount in the pending passes area but shows I have it in cash value.
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