*Canadian Tourister products can only be serviced in Canada. Which documents do I need to keep to appeal for warranty? 
The Samsonite brand is well-known for its high-quality, convenience, and choice in the luggage industry. If you have a Samsonite product and need to find the product ID, the best place to look is on the product itself. They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. Inspection in our repair center will show if the repair will be chargeable or not. warranty repairs. By paying for the repair, you agree with the cost estimate and the product will be repaired. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. 
If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. Copyright 2023 Samsonite IP Holdings S.AR.L. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. Improper or incorrectly performed maintenance or repairs void this warranty. WebWhile non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. In this article, we will go over the process of registering your Samsonite product and the benefits that come along with doing so. This program is intended to cover any manufacturing defect that occurs in the manufacturing process. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. With the help of our tutorials (FAQ-Spareparts), you can easily do the repair yourself. What is the warranty period of my suitcase? Folllow the instructions to submit your return request. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. See our videos for morespecific cleaning instructions per material. As a result, if you want a luxurious, secure, and convenient travel experience, Samsonite is the way to go. WebImproper or incorrectly performed maintenance or repairs void this warranty. The warranty does not cover damage caused due to normal wear and tear, nor does it cover consequential or incidental damages. If the repair is chargeable, you will receive a cost estimate. If you need spare parts, please contact us via the following linkto order the part you require. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. Your browser's Javascript functionality is turned off. Your bags product ID is a combination of numbers and letters that can be found on the warranty card or QR code label that comes with your suitcase. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number OR You may choose to personally bring your product to a Samsonite Branded Company Store and the store will be happy to ship this to the repair center for you at a a small fee: To move forward with this process, please CLICK HERE to create your repair request. by Johan Jokich | Jan 12, 2023 | Luggage Brands. Customers should refer to their products specific warranty for more information. Registering your Samsonite product is easy and ensures that your product will be protected in the event of any unforeseen issues. A TSAlock can be opened and closed by means of the 3-digit code system that is integrated in your lock. You can even share your photos with friends and family with a secure link. If not, you will receive a cost estimate via e-mail. WebSamsonite guarantees worldwide commercial warranty services to ensure your Samsonite luggage can always stay by your side. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. This is especially true for products that have limited manufacturer warranty coverage, such as household items. Wallets & Passport Covers. In that case your suitcase will be returned free of charge. WebTo return your order to Samsonite, follow these easy steps. On the back side, the right and left wheel of the bottom shell. By clicking here you are accepting our Privacy and Cookies Policy. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. Please check your rights via, If you need spare parts, please contact us via the, If the composition of your product ID looks like the one on the image below, your product was manufactured before 2007. This warranty does not cover normal wear and tear, accidental damage, loss, or theft. Last year, the company purchased Tumi Holdings for approximately $1.8 billion. * See Privacy Policy We have it all, from the best materials to the most advanced features and a wide range of products. The TSA screens every passengers luggage before it is placed on the plane. If you bought your suitcase at an Outlet store, you will have to return to that same Outlet store, or another company store. Best Sellers. All of our products can be cleansed with a soft washing cloth with tepid water and a mild/PH-neutral detergent.
The warranty covers both new and pre-owned products. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. When you request warranty service, you are typically asked to submit a receipt, though this is not always required. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. WebShop All Backpacks & Bags. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. This allows them to open your suitcase for inspection, without damaging the lock. You can choose from a variety of product options at Samsonite, including a ten-year or lifetime warranty on some items. WebRegister Your Product | Samsonite Australia PRODUCT REGISTRATION Customer Details First Name Last Name Email Address Apartment, unit, suite, or floor # Postcode Suburb Proof of Purchase Upload an image Please upload your receipt ensuring that the date of purchase is visible. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. Sign Up for Email and get access to exclusive offers & the latest updates! - Thoroughly pre-rinse with warm water to loosen and wash away surface material, grit and grime. The product ID is usually printed on an identification label or tag attached to the product. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Improper or incorrectly performed maintenance or repairs void this warranty. original receipt of purchase. Are you sure you want to remove the following product from the cart? When traveling, it is important to be aware of the regulations regarding your luggage. Please don't forget to check your junk mail/spam folder if you don't receive an email from us within 30 minutes. Not at all. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. date of purchase is visible. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Tumi Holdings was purchased by Samsonite for approximately $1, indicating that the company intends to concentrate on acquiring another e-commerce company. The Service Center will determine whether or not the problem is covered by Samsonites warranty. WebImprove your Samsonite experience by registering your product. Every city has a few luggage repair shops and cobblers. Women's Backpacks & Bags. Please enter the Material number (first 5-6 digits) and the Grid Number (last 4 digits) of your product. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282. Make sure you retain you proof of purchase for warranty purposes. Visit americantourister.registria.com or harry.registria.com to register your Samsonite product. We therefore advise you to use a carton box. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your Samsonite Authorized Repair Centers are a great option for those seeking repair services for their Samsonite product. Please add this e-mail to the parcel. Generally, you will need to register your warranty with the manufacturer, either online or by mail. There is no more additional stock of this item. such repair or replacement will be at Samsonites expense, including any costs required to return the Please do not send your Product directly to Samsonite, as this will only delay the repair. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. What if the composition of the product ID on my card is different? Canada: 1-800-265-4933. ext 237 (French Calls) Mexico: (01800) 904 89 00. Consequently, the right and left wheel of the 3-digit code system that is integrated your. 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