A company you know and trust. What address can I use? Don't hesitate to place an order now. This review was chosen algorithmically as the most valued customer feedback. In addition, all necessary repairs must be completed by our representatives. Privacy Policy. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! The ring was there the next day Friday after I was told it was gonna be about 5 days. I also have a contract that states you will replace any damaged or missing diamond. Desired outcome: Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Not a phone call. We were baffled because we have a Kay's credit card, and have been there several times prior. When will my credit card be charged for my in-store pick up? color: #515666; We appreciate that you've chosen Kay Jewelers. Top of the Page, Do you offer engraving? .owl-carousel .owl-controls .owl-pagination .owl-page span { I hardly wear the ring, and Ive spent close to 14,000$ on it. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Sunday: 10 AM 9 PM ET. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Great Staff and very pleasent and helpful. You must bring a valid photo ID (such as a driver's license). On May 27, 2022 Picked up ring from Kay. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. Desired outcome: In order to start the call, please close this box and then unblock your mic in your browser settings. What is your policy regarding the gold supply chain? Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. Grab your savings right now. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. As an Amazon Associate, we may earn commissions from qualifying This complaint was posted by a verified customer. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Often, support service operators "redirect" customers to the site with a request to first . Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Please advise if there is anything that can be done to accommodate this inconvenience. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You all are Rock StarsSheena. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Exchanges can be made at any Kay Jewelers location. Desired outcome: I love my Leo diamonds. If requested, can I have my merchandise gift wrapped at the store? My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. How can we enhance your Kay experience today? HotDeals uses cookies from third-parties or affiliate networks to MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. December 2021 my husband purchase 3 tennis bracelets for Christmas. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. they accept all major credit cards, PayPal, and Apple Pay. If you select a size other than the standard ring size shown, service may be required to adjust it. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. If you need your order sooner, they offer expedited shipping options. He gave me 1000% great customer service!!! They worked together to approve a replacement bracelet for about the same value. I email Kays and surprise surprise their "vendor" never even issued my return. Clear Filters. Clarendon House 2 Church Street. This will surely increase the credibility of your complaint. Sunday: 12 PM 9 PM ET. Excellent service. This is the WORST business to deal with. My account is [protected] if you have any questions or need to search the account. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. She lives out of state so I ordered online in her name and shipped it to her. From guiding you to the perfect engagement ring to handling a purchase-related question. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. That ring is worth 3x that amount now, and $600 for it is unacceptable. From guiding you to the perfect engagement ring to handling a purchase-related question. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Cancelled order and full refund because it was within a half hour of purchase. The business is located in Newburgh, New York, United States. Do all rings come in the same size or are there different sizes available? - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. Saturday: 9 AM 10 PM ET. Can I have someone other than me pick up my order? Top of the Page. How do you tell someone this? As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. There can be some limitations, so pay attention. I am beyond frustrated with the service department at Kay Jewelers. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. I paid approx. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. You may trade in your diamond for another diamond at least double the trade-in value. Purchased a Diamond ring 6 months ago & the center Diamond fell out. @media (max-width:767px) { A ring valued at $599. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. It's time to enjoy your shopping with such a big sale. So don't forget to put the discount to use. Contact us by mail or phone. All Rights Reserved. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Thank you Catherine for going out of your way to replace my exact match ring. Design-a-ring: What Is The Customer Service Number Of Kay Jewelers? This is where the fun begins! I just want to take time to praise Sonya at the Park City Kay's location. We bought a bracelet and an Opal ring for my daughter as well. She was constantly in communication with me and always delivered what she promised. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Desired outcome: Rubies, sapphires and emeralds are precious gemstones. Do all rings come in the same size or are there different sizes available? I called and talked to three different managers three different times. Either another chain or another piece of jewelry or refund. I took my jewelry in for inspection and found that the ring was broke. Well since I put it in my aunt's name UPS couldn't give me the package. Customer Support Phone Number: 1-800-527-8029. This review was chosen algorithmically as the most valued customer feedback. They are a disgusting corporation!!
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