I know this because I have 26 years of experience tracing all kinds of faults. The strikes will take place on 29 July and 1 August. on New grading structure. & Broadcast. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 This cookie is set by GDPR Cookie Consent plugin. @richthestag. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Faulty equipment like a telephone or router not covered by a maintenance contract. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Sustainability, Northern Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Suggest you contact openreach as this is BT Retail /Consumer forum. Engineers from Openreach cut the telephone line while working in the street. Micky37 Damage caused during a break in to your premises. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. 01-04-2021 normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. 13h06, I just wanted to provide to the mods and@NeilO. The cookie is used to store the user consent for the cookies in the category "Other. Your working hours Our engineers work 37.5 hours a week. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 The installation takes around three hours and the Openreach engineer will need access to your property. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. The cookies is used to store the user consent for the cookies in the category "Necessary". Openreach will then be in touch to arrange when they can complete the work at your premises. Come home no Internet. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. If you aren't available, someone over 18 will need to be around. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. on BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . The ISP said it can take up to 72 hours. BT promised two engineer appointments but no one turned up. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Mar 2018 - Present5 years 1 month. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. The BBC is not responsible for the content of external sites. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. 26/04/2017. Was the First Engineer who the complaint was about actually a Qube Engineer? 30-03-2021 A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Well let you know how quickly you could be up and running when you order fibre broadband. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. and. Openreach did not have anything to add to the BT statement. Just click on. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. BT Openreach was established in 2006 . Thousands of members of Communication Workers Union will take action for 24 hours. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. At conservative gathering, Trump is still the favourite. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. To change your appointment: You can also easily change engineer appointments using the BT Business app. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. The cookie is used to store the user consent for the cookies in the category "Performance". Send us your details and we'll be in touch as soon as we can. @XRaySpeX . Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. @bt_uk. on The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. If you arent available, someone over 18 will need to be around. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. What's the least amount of exercise we can get away with? Depending on the provider and package you choose, you might be able to avoid paying for line installation. This is how life was back then. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Technical support. In your case, communication between the two appears to have broken down badly. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Contact BT. However, you may visit "Cookie Settings" to provide a controlled consent. Thank You). We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Moving home . The ISP said it can take up to 72 hours. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Your just as rude! Replying to . "Where talent is a dwarf, self-esteem is a giant. 15h06. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Please only call if you have a letter from the government saying you are high-risk. Its not BT Openreach, its simply Openreach, a BT Group company.. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Well let you know if this happens. You also have the option to opt-out of these cookies. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. . 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Ex open reach engineer here, up until 5ish years ago. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. An engineer visit is requested, and no fault is found. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. We also use third-party cookies that help us analyze and understand how you use this website. By clicking Accept All, you consent to the use of ALL the cookies. Anyone else had this? Register (or login) on our website and you will not see this ad. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. It could be Sky's Openreach account number, for the details that ISPs have given them. Accept cookies to experience the full functionality of this page. We publish our charges in our terms and conditions charges schedule. Normal for Openreach is 5 days a week 7.12hours a day. You were left wondering if this was just a temporary fix. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Overtime is usually available so the minimum . We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Interview. But you will have heard of BT, BT Broadband and BT Infinity . Damage to equipment within your premises caused by lightning or power surges. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Super helpful and knowledgeableman. If you need help email your.problems@observer.co.uk. CER / Field Insights - North England. I'm wondering will there be engineers working on a saturday? And once you've got some experience under your belt, there should be opportunities for overtime. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Work experience gained by working for Openreach is truly respected in its particular field by other firms. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Job Responsibilities: Undertake poling when required Work on BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. You can view these money saving ideas by clickingHERE. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. We don't ask for any formal qualifications. Openreach, which controls most of the UK's. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. . This cookie is set by GDPR Cookie Consent plugin. Very rarely. The Communication Workers Union (CWU),. Their service has stopped working and it is not fully fixed after two full working days. Necessary cookies are absolutely essential for the website to function properly. Compiled by Patrick Collinson. @katenoblett. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. They'll aim to do this within 5 working days of you placing your order. [ link to this post] I have a line fault that needs to be fixed. Lost or stolen. Engineers from Openreach managed to cut our telephone line while they were working on our road. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? It also insists that the line is properly fixed. First, Openreach will send an engineer to assess how much work is needed. - Providing support for Service and Commercial inventory. There's more to Openreach than meets the eye. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. 30-03-2021 I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Read about our approach to external linking. We had to say we were from Openreach, working on behalf of their Service Provider . Account and billing. This is simply not true. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. on I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. If the work is not complex, they'll carry out all the external work required. That's usually four or five days a week between Monday and Sunday. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. This has been a nice experience and I wish the best to Arran in finding work.. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. They will call you to confirm their arrival time and to find out about any access requirements. If you cant change your appointment, chat online or call us and we'll do it for you. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. These cookies ensure basic functionalities and security features of the website, anonymously. It says: Were very sorry about the problem with NJs broadband service. "These are the same workers who kept the country connected during the pandemic. Now there is light at the end of the tunnel! Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Your salary If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order.
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