We have been using this company since 1982 they are wonderful They come on time they work with you and do a great job. Get a Quote BBB Rating & Accreditation B Accredited Since: 11/1/1975 Years in Business: 76 Customer Reviews are not used in the calculation of BBB. Love their staff. Both my husband and I called Petro customer service several times to discuss this discrepancy, and to request that they reconsider the price per gallon at which our delivery was calculated. I am very confused given I was put on a payment plan that was meant to cover a year. I received a bill that was too high, I know that the oil is expensive, but raising the price of the oil from 4.30 to 6.79 is ridiculous. The Company, through its subsidiaries, distributes home heating oil, gasoline, and diesel fuel, as well as produces oil and gas. I receive at least three more calls from a customer care representatives that keep having me explain the situation over and over. He was very professional and was able to asset the situation and solve it quick. Worst company if you need customer service. 9 West Broad St., 3rd Floor Stamford, CT 06902, US Get directions Employees at Petro Home Services Anne Ciaccio Mike Motsinger Direct Sales Manager at Petro Home Services Elizabeth (Liz) Cooper. Earlier that day, we were approached by a salesman for Slomin's oil, inviting us to lock in an oil delivery price of $3.50 and a service agreement, which we declined because we already have an annual contact with Petro, with a service agreement for which we are billed separately. Robinson Pump Service Ltd. joined the Petroservice family. Thank you, you have successfully subscribed to our newsletter! With over 100 years experience, we know how to keep you comfortable, safe and help you save on energy costs. Customer service person was very nice, but repeatedly told me that they sell complete systems only and do not replace components. Find your local office: See what services and offers are available in your area. Stay away from Petro. from Massachusetts to Virginia. I also was given a $125 credit as a new customer. My husband and I were not told in advance what the price of delivery would be, but after the delivery was completed, we received this bill for almost twice as much as we were quoted for the price of oil that very same day. Until 1991, it was a crown corporation of Canada (a state-owned enterprise ). Yes, Petro Home Services offers emergency services. Business Profile Petro Home Services Fuel Oil Multi Location Business Find locations Contact Information 650 Knowles Ave Southampton, PA 18966-4102 Get Directions Visit Website (800) 645-4328. They do the job correctly. This was the ceiling price we were quoted in summer 2022. They basically told me get bent unless you sign a contract whoever you have been buying your oil from can come and fix your furnace. I found this to be very rude and dismissive, they sold me the furnace and installed it, but did not want to be bothered assisting me unless I signed an exclusive contract to purchase all of my heating oil from Petro. On March 23, 2009, Suncor Energy announced its intent to acquire Petro-Canada, which would form a company with a combined market capitalization of C$43.3 billion. Boiler serviced Corroded pipe repaired etc. Petro Home Services. So if Vincent shows up just know everything will be okay. Just got oil delivery. Petro's large network, resources and local customer service professionals, drivers and technicians enables them to support your home heating oil and service . Call us anytime at 800.645.4328 with your questions or click the link below for the Contact Us form. They charge way too much for contract (start at $99 then increase by $100 each year) and does not cover much. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. BBB reports on known marketplace practices. Put $0 down on the latest energy-efficient systems. Find your local office: See what services and offers are available in your area. I have fairly new furnace. I had to call every time to get it. Star is the nation's eighth largest retail propane distributor, serving approximately 200,000 customers throughout the Midwest and Northeast. Received a home heating oil delivery by Petro on 12/21/2022, priced at $6.16/gallon. Why is Petro Oil So Expensive It all comes down to the plans that they are offering their customers actually. With over 100 years of experience covering the Northeast from Massachusetts to Maryland and Virginia, Petro is a full-service heating and home services provider that keeps customers warm in the winter, cool in the summer and save on energy costs all year Petro also owns Meenan, Champion and Griffith. DON'T USE Petro. First, you have the variable plan which fluctuates with market conditions and offers no price protection. If you continue to use this site we will assume that you are happy with it. Oil & Propane Delivery, Heating, Cooling, Plumbing, Ran out of heating oil in new home on a Sunday in December. View jobs Questions and Answers about Petro Home Services CEO Popular topics Clear Hiring Process Benefits Interviews I left them in December and went with another energy group. heating & air conditioning/hvac, plumbing, heating oil companies. I emailed to the email address appeared on the new customer solicitation letter. Called for service at 7:30 Monday morning. Our priority is to ensure a consistently excellent customer offer is available across our network, whether the service station is owned by Shell or by an independent dealer. Motor Fuel, based in St Albans, Hertfordshire, owns about 280 petrol stations under brands including BP, Jet and Texaco. We're the only name you need to know for all your heating, cooling and other home comfort. Petro Home Services accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa, Financing Available. The pipeline was put into trial operation on 1 October 2004, and the full commercial supply of natural gas commenced on 1 January 2005. 145 talking about this. 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When I called to get the tech I was given a window of time not knowing someone already came before time and I sat in a cold house for over 5 hours now. When autocomplete results are available use up and down arrows to review and enter to select. They are constantly breaking appointments, One appointment was from 8-12. ", In addition to this acquisition activity, Petro, our heating oil division, has added approximately 4,600 net new customers this past quarter through internal marketing. time, or property do not do business with Petro. In our quest to provide next level service, we expanded our service offering in 2000 to include project management & construction capabilities and adding our Weights and Measures Accreditation in 2004. They called at 2:30, said they had one stop before me and would be here around 3:30. . Our content is intended to be used for general information purposes only. They continue to deliver oil AFTER our account has been on HOLD for NO DELIVERIES for over a YEAR!! Established in 1958 in Winnipeg, MB, J.A. From the beginning, weve remained focused on striving to provide the best service in the industry building our products and service offerings to consistently meet our customers needs and expectations. Automatic delivery (which they seem to do as soon as there is a reason to run the price up, needed or not). Rude representatives refused to provide supervisors' contact info. the service person was prompt-called before arriving, professional and clean, came on time - work was completed on time - price seemed a little higher then most others but stuck with them because they have been my oil company for 20 plus yrs, I have my oil service contract with petro - they also did work for me such as : 1. replaced my central ac condenser 2. new hot water tank was also installed. Petro Home Services was supposed to come to my house to work on the heat and thermostat from 12 - 3 PM today. I did notice that if you were more than 60 days late then they hold your oil for ransom. However, each month marked subtle changes to the price a consumer will pay. Services, Home & Commercial Services, Emergency Services. I ask to get out even before a delivery was made and they hold you at ransom for $400 in order to get out. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Definition: Gasoline or petrol is a derivative product of crude oil/petroleum. Petro's large network, resources and local customer service professionals, drivers and technicians enables us to support your home heating oil and service needs better than any other company. K.W. 9 West Broad St., 3rd FloorStamford, CT 06902, 1000 Woodbury Road, Suite 110Woodbury, NY 11797. They called at 2 and said they couldn't make it. Copyright 2000 - 2023 Star Group, L.P. | They don't listen to their customers & charge outrageous oil prices without prior notice to their customer. I've been happy with them. Since the beginning of Star's Fiscal Year 2000 (October 1, 1999), including these acquisitions, the Partnership will have purchased 18 propane and heating oil companies, representing over 60,000 customers and approximately 50 million gallons of annual volume at an aggregate purchase price of $58.4 million. They called at 2:30, said they had one stop before me and would be here around 3:30. Copyright 2022 Consumers Unified LLC. I had a few red flags but since I was locked in I became stuck with them. We have a business with several properties. They're reliable. They came same day in a few hours. From this location, we stepped out on our own, and in 1998 officially became Petro Service Limited. Great! Category heating & air conditioning/hvac, heating . ConsumerAffairs is not a government agency. In commenting on these developments, Irik Sevin, Star's Chairman, said: "We are, of course, very pleased with Star's strategic acquisition program which has enabled the Partnership to opportunistically purchase many high quality companies that are integratable into our historic operating businesses. In 1992, we opened our first facility in Saint John focused on rebuilding gas pumps, acting as a central location for equipment distribution, and as home base for our service technicians. This is a multi-location business. Petro Service Limited is accredited by Measurement Canada, an agency of Industry Canada, to perform inspections pursuant to the Weights and Measures Act. Their payment posting is very inaccurate. No, Petro Home Services does not offer a senior discount. Our customer service professionals, drivers and technicians all provide best-in-class services 24/7, whatever the weather, all designed with your comfort and savings in mind. All Rights Reserved. They were competitive in cost and did an excellent job. Unbelievably professional and courteous business all around. Unacceptable. are looking for before you even pick up the phone. Petro Home Services is Americas #1 home heating oil and total comfort services provider. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I'm not sure if customer service really understands their products and services, which does not inspire a lot of confidence. Put $0 down on the latest energy-efficient systems. Petro Home Services is America's #1 home heating oil and total comfort services provider. Because of this profoundly negative experience, I doubt I will ever do business with them again provided it isnt unavoidable. Shame on us for not checking sooner but the bottom line is that they have been gouging us on pricing over 50% higher than the average in the area. I will never call them ever again. Star Gas Partners LP said that another reason for Petro's financial difficulties . Data Provided by Refinitiv. We can keep you cool and save in the summer, too with energy-efficient AC equipment, service plan options, special offers and 24/7 service and support. They are a higher price than anyone else. The company delivered oil even though there was lots of snow. (800) 645-4328 Want a quote from this business? service and support that you can rely on in any weather! Petro Home Services offers the following services: Heating Oil, Heating & AC, Plumbing, Propane, Visit the Solution Center to Explore Articles. Exceeded my expectations!
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